FREQUENTLY ASKED QUESTIONS
FAQ
Are your products vegan & gluten free?
Yes, proud to say that our products are vegan and gluten free.
Where are your products made?
Our products are made in our state licensed comsetic formulating lab in the countryside of Connecticut.
Are your products organic?
Our products are not certified organic, but we source organic oils and ingredients whenever possible. and you will find them noted in the ingredients here on the website. We aim to source the highest quality ingredients from around the world.
What is the shelf life of the products?
on each product ont he page, you will find the shelf life of the product. Overall, as we make our products in small batches, we recommend using them within 3-6 months.
How long does it take to see results once I start using your products?
Fresh skin cells turn over and regenerate every 28-40 days (on the later end if you have mature skin). Therefor we suggest, when starting, be sure to exfoliate your skin on the first day and give it on average 4 weeks for result to be seen. Many customers note changes in feel and tone much sooner than that.
Do you ship internationally?
Currently, we only ship within the United States. It is on our radar to be able to ship to Canada in the near future.
What about returns/exchanges?
We’re sorry you’re thinking about returning your product. We’re happy to provide a full refund for any unused products returned within 30 days of delivery. We ask you to simply cover the cost of shipping. Products must have been purchased through our online store, and all gift cards and samples are final sale.
My products arrived defective/damaged.
We’re sorry to hear your product arrived defective or damaged! Please send us an email and include pictures within 10 days of delivery. We will assess the extent of the damage and provide a full refund if applicable.
How long does shipping take?
Ordered are process within 3-4 business days, minus weekend and holidays.